Privacy Policy | Gilded Palate

1. Who We Are

Gilded Palate operates the website divine-dream.com. We are based at 153 Victoria Street, Peterborough, ON K9J 2B4, Canada. This policy explains how we collect, use, and protect your personal data.

For any privacy questions, contact us at [email protected].

2. Data We Collect

We collect the following types of data:

2.1 Data You Provide

Contact information: Name, email address, and phone number when you fill out our reservation or contact form.
Messages: Any special requests or messages you include in forms.

2.2 Data Collected Automatically

Usage data: Pages visited, time spent on site, referring website.
Device data: Browser type, operating system, screen size.
Cookie data: See Section 5 for full cookie details.

We do not collect sensitive personal data such as health information, religious beliefs, or financial data through this website.

3. How We Use Your Data

We use your data for these purposes:

To respond to your reservation requests and inquiries.
To improve our website and services.
To send you information you asked for.
To comply with legal requirements.

We will not use your data for any purpose beyond what is listed here without your consent.

4. Legal Basis for Processing

We process your data based on:

Consent: When you submit a form, you consent to us processing your data for that purpose.
Legitimate interest: We use analytics data to improve our website. This does not override your rights.
Legal obligation: We may keep records as required by Canadian law.

5. Cookies

Our website uses cookies. These are small text files stored on your device.

5.1 Essential Cookies

Required for the website to work. They handle cookie consent preferences and basic site functions. You cannot turn these off.

5.2 Analytics Cookies

Help us understand how visitors use our site. They collect data like page views and time on site. This data is anonymous. You can opt out of these cookies.

5.3 Marketing Cookies

Used to show relevant content and measure ad performance. These are optional and off by default.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site. The cookie consent banner will appear again.

6. Data Retention

We keep your data for the following periods:

Contact form data: 24 months from the date of submission.
Analytics data: 14 months.
Cookie consent records: 12 months.

After these periods, we delete your data securely. You can request early deletion at any time.

7. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: Hosting companies and analytics tools that help us run the website. They are bound by contract to protect your data.
Legal authorities: If required by law or court order.

8. Your Rights

You have the right to:

Access your personal data we hold.
Correct any inaccurate data.
Request deletion of your data.
Restrict how we process your data.
Receive your data in a portable format.
Object to data processing.
Withdraw consent at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

For full details on your GDPR rights, visit our GDPR page.

9. Data Security

We use industry-standard measures to protect your data. This includes encrypted connections (HTTPS), secure servers, and access controls. No method is 100% secure, but we take every reasonable step to protect your information.

10. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this privacy policy, contact us:

Email: [email protected]
Address: 153 Victoria Street, Peterborough, ON K9J 2B4, Canada
Phone: (705) 555-0183